OSARETIN ESEIMUEDE

Experienced Food & Beverage Waiter

About

Highly experienced Food & Beverage Waiter with over 3 years in luxury 5-star hospitality and high-volume dining. Proven ability to elevate guest satisfaction scores and streamline operations by expertly managing high-profile events, leveraging POS systems (Micros, Oracle), and meticulously adhering to LQA and HACCP standards. Committed to delivering exceptional, personalized service that enhances the overall dining experience and drives operational excellence.

Work Experience

Waiter

Qasr Al Sarab Desert Resort by Anantara

May 2021 - Present

Provided exceptional 5-star dining service in a luxury resort setting, managing high-volume operations, enhancing guest satisfaction, and contributing to high-profile event success through meticulous attention to detail and adherence to stringent quality standards.

  • Delivered exceptional 5-star dining experiences, consistently adhering to Leading Quality Assurance (LQA) standards and achieving 100% guest satisfaction scores through proactive service recovery protocols.
  • Enhanced guest experience and boosted average check value by providing personalized menu explanations and recommending tailored food and beverage pairings, including artisanal coffee and craft cocktails.
  • Managed high-volume order processing and payment reconciliation using POS systems (Micros, Oracle) and property management systems (PMS), ensuring seamless service flow and accurate financial reporting.
  • Contributed to the successful execution of high-profile events for VIP clientele, including royal family gatherings and major film premieres (e.g., Dior, Dune 2), demonstrating adaptability in diverse luxury settings.
  • Maintained impeccable dining room aesthetics and service standards, meticulously setting tables with crystal glassware and executing custom plating, alongside rigorous adherence to HACCP and food safety protocols.
  • Performed comprehensive end-of-shift bill reconciliation, including complimentary, discounted, room, card, and cash transactions, ensuring compliance with hotel financial policies and security procedures.

Education

Food Hygiene & Safety

Highfields

Certificates

Highfields Level 2 Food Safety Certificate

Highfields

Languages

English

Skills

Service Excellence

  • Guest Service Excellence
  • VIP Hospitality
  • Conflict Resolution
  • Guest Recovery
  • Multilingual Communication

Operational Management

  • Order Taking & Processing
  • POS Systems (Micros, Oracle)
  • Payment Handling
  • Cash Reconciliation
  • LQA Compliance
  • Table Setup & Event Plating
  • HACCP & Food Safety Standards
  • All-Day Dining
  • Room Service

Beverage & Culinary Knowledge

  • Menu Knowledge
  • Wine Pouring
  • Barista Skills
  • Mocktails & Craft Cocktails
  • Allergy Awareness
  • Dietary Restrictions Management

Team Collaboration

  • Team Coordination
  • Cross-Department Collaboration